Terms and Conditions

Welcome to WINNFRA . By accessing and using our website, as well as by purchasing our products, you agree to abide by the following terms and conditions. These rules are designed to ensure a safe, transparent, and satisfactory shopping experience for all users. Please review them carefully before proceeding.

1. Eligibility

Our website and services are available only to individuals who are 18 years of age or older. You agree that you are shopping of your own free will, without any pressure or undue influence. If you are placing orders on behalf of someone else, you must ensure that you have their consent. The company is not responsible for any legal issues or misuse arising from unauthorized use.

2. Order Confirmation

Orders will be confirmed only after the successful completion of the payment process. Once confirmed, you will receive an email or SMS containing order details, expected delivery time, and payment reference. If the payment fails for any reason, the order will not be processed and you will be informed accordingly.

3. Payment Terms

All payments must be made through authorized online gateways or payment methods. Please do not make payments to any third party, unknown links, or unofficial sources. Verify the product quantity, price, delivery address, and other details before completing the payment. The company is not liable for any fraudulent or unauthorized transactions.

4. Product Information

We strive to provide accurate and updated product descriptions, images, specifications, and other details. However, there may be typographical errors, stock shortages, or delivery timing differences. The company is not responsible for such discrepancies, and customers are advised to review product details before placing orders.

5. Return & Refund Policy

If you are not satisfied with a product, you may return it within 30 days of purchase. Returns are accepted only if the product is in marketable condition, unopened or sealed, and accompanied by the original invoice. Invoices that are missing may result in a refund after deducting applicable taxes. Products that are opened, damaged, or partially used will be evaluated by an authorized representative, and the refund amount will be decided accordingly. The full details of the return policy are available on the website and must be followed.

6. User Responsibility

You are responsible for using the products properly. The company is not liable for misuse, misrepresentation, or damage caused by incorrect usage. In case of fraud, incorrect information, or any misuse by third parties, you must immediately report it to us. Failure to inform the company will release the company from any legal or financial responsibility.

7. Privacy & Data Protection

We are committed to protecting your personal information such as name, contact details, payment information, and order history. Your data will not be shared with any third party without your consent, except when required by law. Our privacy framework is designed to ensure the security and proper use of your information.

8. Dispute Resolution

If you have any complaints, disputes, or issues, you can contact our grievance cell. We will attempt to resolve matters fairly and in good faith. All disputes will be governed by Indian law, and resolutions may involve mediation or legal proceedings as required. You are expected to cooperate in resolving any disputes.